82.5% of indian technical graduates are not ready to be employed, but who’s...
I came across a recent report which claimed that only about 17% of Indian technical graduates are ready to be employed. From my experience it is usually about 6 to 12 months before a fresh Engg...
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Aakash (Ubislate 7Ci) review
Aakash - Ubislate 7Ci - Review I purchased Aakash few months back, thought of writing review on multiple aspects. To give a background, Aakash is an ultra low-cost tablet innovated and manufactured by...
View ArticleBook retailing: Traditional v/s online
Recently I had a casual conversation with owner of a large scale book store. His is a family owned business, been in book retailing for decades with great passion for reading. Upon further discussions...
View ArticleAudiobooks – New mode of learning
I have been a regular reader of books over years now. Every year I used to read 12 books (one book a month) until 2012. Last year it was very challenging to keep up with work expectations, family...
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Innovation – Type 9 – Brand [Case: Decathlon India]
Decathlon It’s time to catch-up with ten part innovation series. The Ninth type of innovation on Brand is about how offerings are expressed to customer to their benefit. It’s been quite a bit of...
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Innovation – Type 10 – Customer experience innovation [Case: Bigbasket]
Bigbasket The tenth and final type of innovation is around customer experience, which is all about creating a superior experience to customer’s entry to exit. In India many players attempted to do...
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BOOK REVIEW: My journey – Transforming dreams into action
Transforming dreams into actions Author: APJ Abdul Kalam Price: 195 INR For most Indians, reading about Abdul Kalam and his work is always an inspiring item. Post retirement, he started off his journey...
View ArticleTen types of Innovation – Concluding notes
With article on Bigbasket, the ten part innovation series comes to an end. When I understood the innovation types (created by Doblin) way back in 2011, my idea was to apply it from Indian context and...
View ArticleFallout of Airtel and its customer service
When the going gets tough, the tough get going. This seems to be truer in case of Airtel. I have been Airtel’s loyal customer more than a decade now, ever since I took my mobile phone connection. Few...
View ArticleQuality Healthcare in ‘Lean’ manufacturing way
Lean is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination –...
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Hit Refresh – The Empathy Quotient
Few days back finished reading the book ‘Hit Refresh’ by Microsoft CEO Satya Nadella. It was really a fascinating book, with many takeaways for everyone. Satya’s viewpoints on organizational culture...
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